Privacy Policy
Last updated: March 2026
1. Information We Collect
We collect information you provide directly, including account details (name, email), chat messages, recipe preferences, and saved content. We also automatically collect usage data such as pages visited, features used, device type, browser, IP address, and interaction patterns.
2. How We Use Your Information
We use your information to operate and improve the service, generate personalised recipes and meal plans, process payments, communicate with you about your account, and analyse usage patterns to enhance the user experience.
3. AI Processing and Chat Data
Your chat messages are transmitted to third-party AI providers (such as OpenAI) for processing to generate recipes and responses. These providers process data under their own privacy policies and data processing agreements. We advise you not to share sensitive personal, financial, or health information in chat messages.
4. Data Storage and Security
Your data is stored on secure servers with industry-standard encryption both in transit (TLS) and at rest. Chat history and saved recipes are retained to provide continuity across sessions. While we implement reasonable security measures, no system is completely secure.
5. Data Retention
We retain your account data for as long as your account is active. Chat history is retained for up to 12 months or until you delete it. If you delete your account, we will remove your personal data within 30 days, except where retention is required by law.
6. Cookies and Tracking
We use essential cookies to maintain your session, language preferences, and authentication state. We may use analytics cookies (such as Google Analytics) to understand service usage. You can manage cookie preferences through your browser settings.
7. Third-Party Services
We use third-party services for AI processing, analytics, payment handling, cloud hosting, and affiliate programmes (including Amazon Associates). These services have their own privacy policies. We share only the minimum data necessary for each service to function.
8. Affiliate and Advertising Data
When you interact with affiliate links or product recommendations, third-party retailers may collect data about your visit and purchases under their own privacy policies. We receive anonymised conversion data but do not control or access your purchase details.
9. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal data, restrict or object to certain processing, withdraw consent at any time, and lodge a complaint with a supervisory authority. To exercise any of these rights, contact us using the details below.
10. Children's Privacy
ChefFromChat is not directed at children under the age of 13. We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately and we will take steps to delete the information.
11. International Data Transfers
Your data may be processed in countries outside your country of residence, including countries that may have different data protection standards. We ensure appropriate safeguards are in place for any international transfers of personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through the service or via email. Continued use of the service after changes constitutes acceptance of the revised policy.
13. Contact
For privacy-related enquiries, contact us at privacy@cheffromchat.com.